Frequently Asked Questions:
Thank you for your interest in our store! We've done our best to compile a few of our customer's most frequently asked questions; of course, if you have any additional questions which have not been addressed here, please feel free to click here to contact us!
What are your business hours?
- We are open Mon-Fri from 7am-4pm PST, and like most others we are closed for a little R&R on major holidays.
Can I speak with someone?
Of course, that’s no problem!
Please call us at 855-248-6723 and we would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available by telephone from 7:00 a.m. to 4:00 p.m. Monday through Friday PST, or you can live chat with a representative through our website.
You can e-mail us at firstname.lastname@example.org as well and we guarantee you'll receive a timely response.
Can I place my order over the phone?
- Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders.
- We can be reached toll free by phone Mon-Fri, 7-4 PST 855-248-6723.
How will I know if my order has been processed?
- As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order.
- Please add email@example.com to your safe senders list.
- If you haven't received a confirmation email, please check your spam and promo folders, and add @gunsafes.com to your trusted sites in order to receive any updates regarding your order in the future.
When is payment taken for my order?
- Payment is taken at the time of order.
- We strongly believe this will keep our business and customers well protected.
- For your security we do not openly keep any credit information on file.
- By taking payment at time of order your credit information is no longer viewable within your order, yet we are able to properly place your order to ensure timely delivery.
- However, if at any time you would like to cancel or return your order, we are able to credit your card or pay-pal account.
I want to cancel my order. What do I do?
Not a problem.
The first step is to contact a representative as soon as possible. As long as the item has not shipped, and it is not a custom built safe we can easily cancel your order and credit your card or account the full amount of your purchase.
In the event that your item has already shipped please reference our return policy. It may take up to 24 hours to receive the tracking information once your order has shipped.
Please Note: Custom built safe orders cannot be cancelled after they have been ordered and moved into the manufacturing process.
Do you charge sales tax?
We collect sales tax in the following states: AZ, CA, CO, ID, IL, GA, MI, MO, NC, OH, PA, TN
Do you offer quantity discounts?
We are happy to offer quantity discounts in most cases. Please contact a representative for a free quote.
Do you price match?
It is our promise to our customers that we have their best interest at heart. We work hard to keep our prices as low as possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a representative to see if we can match it. While comparing prices please be sure you include the shipping costs and any taxes. You will often find a lower advertised price which is then marked up with an extreme shipping cost.
How do I know this purchase will be a secure transaction?
We are always taking extra precautions to ensure our sites are 100% secure.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.
United Commerce Group, LLC is a member of the Better Business Bureau and has partnered with AmeriCommerce/Cart.com to guarantee our customers have a reliable, protected transaction when checking out online with a credit card.
We also provide the option of using a pay-pal account for your transaction. Our e-commerce website is equipped with 128bit SSL Security, and our sites are also tested daily by McAfee Secure. This piece of software reports on the safety of websites by searching the web and testing for malware and spam.
Can I purchase a gift certificate for your stores?
You bet! With such a vast selection of unique and quality products we understand it might be difficult to pinpoint that special item for the perfect gift.
You can order a gift certificate here https://www.gunsafes.com/GunSa... and it will be delivered electronically to the gift recipient, or call a representative today at 855-248-6723, (Option 1) to purchase a store gift certificate for any amount. Gift certificates are valid for 1 year after the date of purchase.