FREQUENTLY ASKED QUESTIONS:
Thank you for your interest in our store! We've done our best to compile a few of our customer's most frequently asked questions; of course, if you have any additional questions which have not been addressed here please feel free to click here to contact us!
What are your business hours?
We are open Mon-Fri from 7am-4pm PST, and like most others we are closed for a little R&R on major holidays.
Can I speak with someone?
Of course, that’s no problem! Please call us at 855-248-6723 and we would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available by telephone from 7:00 a.m. to 4:00 p.m. Monday through Friday PST, or you can live chat with a representative through our website. You can e-mail us as well and we guarantee you'll receive a timely response.
Can I place my order over the phone?
Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders. We can be reached toll free by phone Mon-Fri, 7-4 PST 855-248-6723.
How will I know if my order has been processed?
As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order. If you haven't received a confirmation email, please check your spam and promo folders and add firstname.lastname@example.org to your trusted sites.
When is payment taken for my order?
Payment is taken at time of order. We strongly believe this keeps our business and customers well protected. For your security we do not openly keep any credit information on file. By taking payment at time of order you credit information is no longer viewable within your order yet we are able to properly place your order to insure a timely delivery. However, if at any time you would like to cancel or return your order we are able to credit your card or pay-pal account.
I want to cancel my order. What do I do?
Not a problem. First step is to contact a representative as soon as possible. As long as the item has not shipped and it is not a custom built safe we can easily cancel your order and credit your card or account the full amount of your purchase. In the event that your item has already shipped please reference our return policy. It may take up to 24 hours to receive the tracking information once your order has shipped.
Please Note: Custom built safe orders cannot be cancelled after they have been ordered and put into manufacturing.
Do you charge sales tax?
We collect sales tax in the following states: AZ, CA, CO, ID, IN, IL, FL, GA, OH, MD, MI. MN, NC, PA, VA, WI, WV.
Do you offer quantity discounts?
We are happy to offer quantity discounts in most cases. Please contact a representative for a free quote.
Do you price match?
It is our promise to our customers that we have their best interest at heart. We work hard to keep our prices as low as possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a representative to see if we can match it. While comparing prices please be sure you include the shipping costs and any taxes. You will often find a lower advertised price which is then marked up with an extreme shipping cost.
What is your Return Policy?
First and foremost we take great pride in ourselves and our products therefore customer satisfaction is our number one concern. We urge customers to double check their orders before check out but when necessary we do have a 30 day return policy on all pre-manufactured items. The process is quite simple. Please notify a Gunsafe.com customer service representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 15% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.
Please Note: Unfortunately we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy or cancelation.
How do I know this purchase will be a secure transaction?
We are always taking extra precautions to assure our sites are 100% secure. United Commerce Group, Inc. is a member of the Better Business Bureau and has partnered with AmeriCommerce/Cart.com to guarantee our customers have a reliable, protected transaction when checking out online with a credit card. We also provide the option of using a pay-pal account for your transaction. Our e-commerce website is equipped with 128bit SSL Security and our sites are also tested daily by McAfee Secure. This piece of software reports on the safety of websites by searching the web and testing for malware and spam.
Can I purchase a gift certificate for your stores?
You bet! With such a vast selection of unique and quality products we understand it might be difficult to pinpoint that special item for the perfect gift.
You can order a gift certificate here https://www.gunsafes.com/GunSafes-Gift-Certificate.html and it will be delivered electronically to the gift recipient, or call a representative today at 855-248-6723, (Option 1) to purchase a store gift certificate for any amount. Gift certificates are valid for 1 year after the date of purchase.
What do I do if my shipment was damaged?
We require that all safes over 150 lbs. be inspected at the time of delivery before being signed for, the driver cannot leave the site until the safe has been signed for. In the rare occurrence that your order has been damaged during shipment, please note the specific damages on the delivery slip that you sign, then contact a representative to discuss your options. If your item is partially or has minor damaged and you would like to keep it, we will get a replacement part if available or touch up paint to you immediately, and talk to the shipping company about compensation (as long as the damage was noted when you signed for it).
*If your item is beyond the point where touch up paint or compensation is not acceptable, please refuse the delivery and contact a representative. The item will be shipped back and we will ship you a new item as quickly as possible.
Do you ship outside the continental United States?
Unfortunately, due to a number of complications including shipping cost and manufacturer warranty we do not currently ship outside the 48 contiguous United States.
How long will it take for me to receive my items?
Due to the nature of our product offering, and vast selection of brands, it is too difficult to pinpoint an exact shipping date, but we do provide some guidelines to help you estimate the delivery. Many of our items are custom built per customer specifications. These made to order items, will obviously take longer to arrive then items which are pre-manufactured and ready to ship. On each product page, we list the items availability next to the product images, under the name and item number. This will show whether or not the item is available and how long the item takes to ship out. Keep in mind that you’ll still need to allow for time in transit which will vary from location to location. Also, because of our wide selection, sometimes your items will be shipping separately from different locations. Please keep an eye on your email so that you can view the tracking emails when the different items are shipped out.
How will I know when my order ships?
In most cases, once an item ships, a tracking number will be emailed to the address you provided in the order. Many times the tracking website will list an estimated date of arrival. This is just an estimate and will be confirmed after speaking with the delivery company. There are some items that ship with a carrier that does not provide tracking. If that’s the case, please call us and we can help you track the order.
How will I know when my order is to be delivered?
On items over 150 lbs., the date on the tracking website is typically the date the safe is delivered to your local terminal. Once it arrives there, dispatch will call you to schedule a delivery date. This usually consists of a 4 to 10 hour delivery window, Monday - Friday. An appointment is set in order for you to be there to inspect and sign for the item. For items weighing under 150 lbs., the item will most likely be delivered without notification from the carrier. These items do not require a signature at the time of delivery. The tracking number would be the best way to estimate a delivery date or a call can be made to the carrier to confirm the delivery.
NOTICE REGARDING DELIVERY OF YOUR PRODUCT - PLEASE READ!
Your product will be delivered by a third-party logistics carrier. When the carrier calls, please be sure to make delivery arrangements that fit your schedule. You (or a designated person) are required to be present at the agreed upon delivery date. Gunsafes.com can provide contact information for the carrier if you wish to call to set an appointment.
As with all products delivered by freight carriers, there is typically a 4 to 10 hour delivery window. If a delivery is not made within 3 business days from arrival at the delivery terminal, the carrier may charge you storage fees, which you will need to pay before delivery is made. Once your appointment has been set, and the shipment is out for delivery, should you need to change, or if you are not present at the time of delivery, a re-delivery charge will apply. You will need to pay these fees before a re-delivery attempt is made. At the time of delivery, the truck driver will ask you to sign a delivery receipt. It's very important that if there is any signs of damage, you must note this at the time of delivery. If the carton is damaged, please sign "subject to inspection" on the delivery receipt to protect you should the product be damaged.
BEFORE SIGNING this receipt you must: Visually inspect all packaging and contents and notate on the delivery receipt any scuffs, scrapes or tears on packaging. Why? Failure to notate on the delivery receipt even the most minor of scuffs, scrapes or tears will relieve the freight company of responsibility for any damage to your product (even hidden damage) and a damaged goods freight claim is impossible to submit on your behalf. In most cases if there is a minor scratch we can get you touch up paint, but if the shipment is damaged beyond repair, refuse the shipment and contact us right away at 855-248-6723.
What is a curbside delivery with lift-gate?
For items weighing over 150 lbs. we include a free curbside delivery, this will get the truck to your home or business, they will unload the safe with a lift gate to the ground level. The carrier will call in advance to schedule delivery. Depending on the weight of the safe you may want to arrange for additional help to bring the safe inside.
*** Very Important *** If you live on a rural route, on an island or area not serviced by freight carriers you'll need to upgrade to one of our white glove services such as gold or platinum if you have stairs. Please contact us at 855-248-6723 and we can review your address to see if it's in an area that can be serviced by a big rig 18 wheel tractor trailer with a 30 to 40' trailer.
Can I upgrade my standard delivery?
Of course! We understand many of our products are pretty heavy; this is why we offer the option to upgrade to a white-glove in-home delivery service for items weighing over 150 lbs.. These services ensure you have the option for in-home placement and guarantee your new item carefully and securely gets where you need it. Prices for in-home delivery services can be calculated on the product page by clicking on the "Upgrade Delivery Options" and entering your zip code.
What White Glove Services do you offer?
We offer several different levels of White Glove In-Home Delivery Services to ensure your needs are taken care of. Keep in mind white glove deliveries can take up to 5 to 30 business days after the safe has been delivered to the final mile provider to schedule and deliver the safe to you.
Platinum: Inside placement, up to 2 flights of stairs, pallet and debris removal (700 lbs. weight limit).
Gold: Inside placement (ground level delivery only) pallet and debris removal. (900 lbs. weight limit).
If the weight of the safe is over these weight limits please call us for a custom delivery quote at 855-248-6723, Mon - Fri from 7:00 am to 4:00 pm pacific time.
Bronze: Delivery to garage or first dry area such as a carport. Your address must be accessible by a freight company with a 30' to 40' trailer. Driveway must be flat, level, concrete or asphalt (no gravel), pallet or shipping rail/legs removed is not included in this level of service.
Custom Quotes are also available for safes over the 900 lb. shipping limit, please call our sales representatives at 855-248-6723 and we would be happy to get a quote for you!
Please be sure to take careful measurements and keep in mind for delivery there will need to be room for a man on each side of the safe, especially in hallways and staircases. In the case that the safe cannot fit into the desired area due to size or safety limitations, please have a suitable secondary location picked out for the safes placement. Please check to see if your tile, wood, or other flooring is capable of handling the weight of the safe, If the flooring is not suitable for the weight of the safe, the safe may need to be placed in a different location. It is always ideal to have a secondary location in mind.
Most Safe Manufacturers provide a 1 year warranty on locks and up to lifetime coverage for fire and forcible entry. Each manufacture warranty is different, you are encourage to review the warranty before making a purchase. If the warranty is not listed on our product page(s) please contact us and we can get the warranty information for you.
You must contact the manufacturer directly for all warranty related issues. If you need assistance, please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality security products that will very rarely require utilization of the manufacturer's warranty.
The warranties set forth are subject to the following limitations:
The sellers (Gunsafes.com) responsibility and the buyer’s exclusive remedy under this warranty are limited to the repair or replacement of the defective part(s) or product. The seller shall not be liable for any incidental or consequential damages (including but not limited to loss or damage due to fire, water, theft or vandalism) to persons or property resulting from the breach of this or any other express or implied warranty applicable to the product. Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Except as may be otherwise provided by applicable law, the seller hereby disclaims any and all other covenants and warranties, whether written, oral, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Where provided by applicable law, such implied warranties shall be limited in duration to a period of the Term of Warranty (see above) from the date of purchase. Some states, provinces, and countries do not allow disclaimers or limitations of implied warranties, so the above disclaimer and limitation may not apply to you.
These warranties shall be void if repairs are made without prior authorization of the seller.
The seller is not responsible for damage to the product incurred during shipment. The product was packed in accordance with Interstate Commerce Commission specifications, and with reasonable handling, should be in good condition on arrival. Any claims for shipping damage should be made directly to the carrier.
These warranties do not cover defects caused by modification, alteration, repair or service of the product by anyone other than the manufacturer or its authorized representative, or by physical abuse to or misuse of the product.
No Gunsafe.com employee, agent, representative, or dealer has the authority to make or imply any representation, promise or agreement that in any way varies the terms of this Limited Warranty.
This Limited Warranty shall apply to new, products and shall not apply to previously owned products.
Any warranty, as it applies to waterproof claims, shall not cover any products previously damaged by fire.
All of the provisions of this Limited Warranty are separate and severable, which means that if any provision is held invalid and unenforceable, such determination shall not affect the validity or enforceability of the other provisions hereof.
This Limited Warranty gives you special legal rights, which vary from state to state, province to province, or country to country.